Web page synchronization system and method
US6463149B1 · kind B1 · utility
89Cited by
29References
10Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Sep 15, 1995 |
| Grant date | Oct 8, 2002 |
| Priority date | — |
| Expiry date | Sep 15, 2015 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13389
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method are provided for routing data base information obtained in an automated Internet message response to a subsequently selected live agent. An electronic workforce identifies the customer, pulls customer identification, pulls a record on the customer, provides information requested by customer, and permits the customer to select a live agent, provides the live agent number to determine the network identification number. Accordingly, the live agent receives data base information on a customer at the time the live agent begins conversation with the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.