Multi-level decision-analytic approach to failure and repair in human-computer interactions
US6490698B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 4, 1999 |
| Grant date | Dec 3, 2002 |
| Priority date | — |
| Expiry date | Jun 4, 2019 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N7/01
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A multi-level decision-analytic approach to failure and repair within computer-user communications is disclosed. In one embodiment, a computerized system for repairing communication failure within a computer-user interaction context includes a maintenance module, an intention module, and a conversation control subsystem. The maintenance module manages uncertainty regarding signal identification and channel fidelity. The intention module is supported by the maintenance module, and manages uncertainty about the recognition of user's goals from signals. The conversation control subsystem surrounds both the modules, and manages the joint activity between the computer and the user, and one or more high-level events regarding the joint activity.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.