Method and system for correcting customer service orders
US6493694B1 · kind B1 · utility
58Cited by
17References
28Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 1, 1999 |
| Grant date | Dec 10, 2002 |
| Priority date | — |
| Expiry date | Apr 1, 2019 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/232
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for correcting a text service order from a customer is provided. The method includes converting the service order into a linked data structure, and applying a plurality of rules to the linked data structure. The linked data structure is modified, as demanded, based on the plurality of rules. The method further includes converting the linked data structure into a corrected service order when the linked data structure has been modified based on the plurality of rules.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.