Interactive voice response service node with advanced resource management
US6496567B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 7, 1998 |
| Grant date | Dec 17, 2002 |
| Priority date | — |
| Expiry date | May 7, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q1/45
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An advanced resource management system for an interactive voice response (IVR) service node allows multiple network ports to be served by one application port thereby increasing efficiency. An IVR with a plurality of network ports can now be efficiently configured with a plurality of application ports with varying capabilities. The resource management system determines which of the plurality of application ports on the service node has the capability to service an incoming call and then dynamically assigns a time slot to one of the network ports and to one of application ports to perform IVR services. The dynamic allocation of application ports to network ports also allows for a more simplified connection of the service node to the telecommunications network in which it is deployed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.