Method and apparatus for wireless assistance for self-service checkout
US6497362B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 15, 2001 |
| Grant date | Dec 24, 2002 |
| Priority date | — |
| Expiry date | Feb 15, 2021 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/00
- WIPO fieldControl
- WIPO sectorInstruments
Abstract
A method of performing a supervisory function for a self-checkout system including sending a request for supervisory assistance from a self-checkout system to a portable, handheld wireless terminal, receiving the request by the wireless terminal, presenting the request via a display provided with the wireless terminal to a supervisory individual, determining whether the assistance request can be remotely performed through input by the supervisory individual, responding to the request through input by the supervisory individual. The input results in a response being sent from the wireless terminal to the self-checkout system. The response results in the supervisory assistance being performed when the assistance request is remotely performable, and the response results in a notification that supervisory personnel are being dispatched to a location of the self-checkout system when the assistance request can not be remotely performed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.