Method and system for providing enhanced call waiting and caller identification
US6498841B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 9, 1999 |
| Grant date | Dec 24, 2002 |
| Priority date | — |
| Expiry date | Mar 9, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13396
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.