Method for dialog control of voice-operated information and call information services incorporating computer-supported telephony

US6504914B1 · kind B1 · utility

Assignee

• DEUTSCHE TELEKOM AG · DE

Inventors

• Lutz Brademann · Berlin, DE
• Christel Mueller · Königs Wusterhausen, DE
• Thomas Mundin · Oderberg, DE
• Thomas Ziem · Panketal, DE
• Romeo Peter Wetzel · Stuttgart, DE
• Hardy Parus · Berlin, DE

Key dates

• Filing date: Dec 16, 1999
• Grant date: Jan 7, 2003
• Expiry date: Dec 16, 2019

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M3/42323
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

A method provides customer with simple and flexible dialog control and faster access to the desired information. In response to a customer call, a control program for dialog control created with the aid of a graphical editor as a flow chart is started, once access authorization is checked. All of the computer-supported telephony (CTI) information input modules and information output modules provided within the framework of the dialog control service in question, which are subject to continuous monitoring, are simultaneously made available in parallel to the customer via a control module for controlling the resources. The customer can actively intervene in the dialog already during the welcome via the information input modules allocated to him. The dialog commences again at the place designated by the customer. The method is suitable for at least information, news and connection services which are based on very significant parallelism and which are configured for mass telephony.