Systems and methods for directing automated services for messaging and scheduling
US6505167B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 20, 1999 |
| Grant date | Jan 7, 2003 |
| Priority date | — |
| Expiry date | Apr 20, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M1/72451
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Directing automated services for messaging and scheduling. In one embodiment, a computer-implemented method first determines a message to analyze. The method then determines the probability that the user would like to review a calendar or to schedule an appointment based on information in the message, based on the message, and based on the scheduling probability, selects one of the following options: (1) inaction, (2) automatic action, or (3) suggested action with user approval. Upon the method selecting either the (1) automatic action option or the (2) suggested action with user approval option—the latter also in conjunction with receiving actual user approval—the method performs a scheduling action based on the message in a manner that takes into consideration the precision and confidence of the scheduling action.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.