Method and system for customer service using a packet switched network
US6519628B1 · kind B1 · utility
102Cited by
43References
20Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Mar 24, 1999 |
| Grant date | Feb 11, 2003 |
| Priority date | — |
| Expiry date | Mar 24, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L12/1813
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and system for providing customer service over a packet switched network wherein an operator interactively responds to messages from customers by sending messages over the network. Additionally, the invention is directed to storing the messages in a database and retrieving them for an examination of the level of customer service provided. The invention also allows customers to leave messages to operators who can retrieve the messages via the packet switched network, preferably by means of a web browser.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.