Telecommunications system for generating a three-level customer behavior profile and for detecting deviation from the profile to identify fraud

US6526389B1 · kind B1 · utility

Assignee

• AMDOCS SOFTWARE SYSTEMS LIMITED · IE

Inventors

• Uzi Murad · Nes Ziona, IL
• Gadi Pinkas · Kiryat Ono, IL

Key dates

• Filing date: Apr 20, 1999
• Grant date: Feb 25, 2003
• Expiry date: Apr 20, 2019

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M2215/0188
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Telecommunications apparatus and method for detecting any unusual activity in customer behavior. A comprehensive behavior profile of a customer is generated on the basis of customer transactions. The profile includes a short-term customer behavior obtained from all of the customer's transactions, and further includes a long-term customer behavior obtained on the basis of the generated short-term behavior. Any behavior deviation from the profile is detected and identified as fraudulent or unusual.