Method and system for providing quick directions
US6539080B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 14, 1998 |
| Grant date | Mar 25, 2003 |
| Priority date | — |
| Expiry date | Jul 14, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/30
- WIPO fieldControl
- WIPO sectorInstruments
Abstract
A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the caller places a telephone call to access the system. If the geographical location of the caller can be determined by an automatic location identification system it is displayed on an operator console where the caller's request is transferred to be handled by a live operator. The operator receives the caller's destination request and queries the system for the street route driving instructions to the requested destination. After obtaining the street route driving instructions, the call can be transferred to an audio box having an interactive user interface capable of replaying the desired information to the caller. In an illustrative embodiment, the interactive user interface is capable providing functions to stop, start, pause, and replay the information to the caller.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.