Method for providing automated user assistance customized output in the planning, configuration, and management of information systems
US6539372B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 17, 1999 |
| Grant date | Mar 25, 2003 |
| Priority date | — |
| Expiry date | Nov 17, 2019 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99933
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
User Assistants are software programs that prompt the customer for information about user's current system by examining system files and other sources of data; store information about the user in a repository for later retrieval or for access by other assistants; present customized instructions to the user on actions to take to complete planning, configuration, and management tasks; perform actions on behalf of the user (e.g., run programs, send e-mail requests, ship order forms) and track the user's progress through planning, configuration, and management tasks. The present invention provides customized output to support the implementation of a User Assistant. This output may be documentation, instructional steps, programs, or parameter files. This output is produced by combining product data, user input, and product rules.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.