Method and system for automated customer support services
US6542601B1 · kind B1 · utility
46Cited by
1References
47Claims
0Family size
Inventors
Key dates
| Filing date | Apr 16, 1999 |
| Grant date | Apr 1, 2003 |
| Priority date | — |
| Expiry date | Apr 16, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/523
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer care center. The system contains a customer support network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls routed through the network and determine the appropriate call center for a particular customer from the entry of a customer personal identification number provided to the customer. The number accompanies a telephone access number. Both numbers may be imprinted on a support card.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.