Telephone call monitoring system
US6542602B1 · kind B1 · utility
367Cited by
2References
29Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Feb 14, 2000 |
| Grant date | Apr 1, 2003 |
| Priority date | — |
| Expiry date | Feb 14, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5175
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for monitoring agent telephonic interactions with customers, the method including a) receiving a CTI datum associated with a telephone call between an agent and a party, b) determining whether the telephone call is to be recorded by determining whether the CTI datum meets at least one predefined monitoring condition, and, if so, c) recording at least a portion of the telephone call.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.