Automated provisioning of telephone services
US6546095B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 5, 2001 |
| Grant date | Apr 8, 2003 |
| Priority date | — |
| Expiry date | May 12, 2021 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2215/54
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method are provided for automatically provisioning a user's telephone service (e.g., a complementary network service). A request to add, change or disconnect a service element or feature is received at a web server, telephone server or other entry point (e.g., resubmit server). A generic order object is created to identify the service feature(s) to be affected, how it is to be provisioned, the user's service provider (e.g., LEC (Local Exchange Carrier), wireless carrier) and may provide additional information needed to complete the provisioning. The generic order object is automatically converted into a form specific to the provider. When a response is received from the service provider, the system may update the status of the order to indicate success, notify the user of the order status, re-submit an order that was unsuccessful, notify an operator if intervention is required, initiate resubmission of the order, etc.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.