Internet-implemented method supporting component repair services
US6550021B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 30, 1999 |
| Grant date | Apr 15, 2003 |
| Priority date | — |
| Expiry date | Sep 30, 2019 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2294
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An internet-implemented method of supports a component repair service. The service is rendered for a component of a computer that has an interface for communicating with a web site via the internet. While communicating via the internet, the computer operates under a first operating system that has a protection feature that precludes application-level programming from performing a function to test the component. The method comprises running a first program on the first operating system to cause a display prompt for input control to initiate a test of the component. The method comprises responding to the input control by: exiting from the first operating system and entering a second operating system; running a second program on the second operating system to perform an in situ test of the component to generate a test result; and responding to the test result to store a recorded test result. The method comprises exiting from the second operating system and entering the first operating system; and transmitting to the web site information based on the recorded test result.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.