Method and apparatus for cheating an information report resulting from a diagnostic session
US6550055B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 29, 1998 |
| Grant date | Apr 15, 2003 |
| Priority date | — |
| Expiry date | Dec 29, 2018 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99934
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and device are provided for creating an information report for a computer system. An information report is used to signal a problem with a computer system and to provide information about the problem. The information report contains only relevant information, thereby decreasing the bandwidth required to send the information report, and the time required for a technician to review the information report. Information about the problem with the computer system is input by a user of the computer system. This information, together with information stored in a diagnostic tree, is used to limit the scope of an automatic information retrieval. An information report is produced from the results of the automatic information retrieval.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.