Method and system for automated technical support for computers
US6560726B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 19, 1999 |
| Grant date | May 6, 2003 |
| Priority date | — |
| Expiry date | Aug 19, 2019 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0757
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for integrated support for solving problems with personal computer systems comprises monitoring operating system functionality to determine if a computer system failure exists, to identify the computer system failure and to provide a solution of the computer system failure. A robust user interface, including a simple-to-use user button interface, supports single touch user input to indicate a computer system problem or question. Watchdog timers compare the time of hardware and operating system functionality, such as boot sequence operation, against predetermined time periods to determine whether or not a computer failure exists. A computer system failure is determined if a watchdog timer expires upon completion of a predetermined time period without being cleared. A hardware problem is identified on initial boot if the watchdog timer is not cleared by an operating system service routine. An operating system hang-up is determined if a watchdog timer is not cleared by an application run in association with the operating system. If a computer failure is detected, a service mode is initiated with a service mode operating system to allow in-depth analysis and problem…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.