System and method for monitoring support activity
US6564220B1 · kind B1 · utility
11Cited by
161References
19Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 17, 1999 |
| Grant date | May 13, 2003 |
| Priority date | — |
| Expiry date | Dec 17, 2019 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99953
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer system for measuring and monitoring local client support activity associated with servicing and supporting a computer by a client is disclosed. The system includes a local client support activity file in the local computer. The local client support activity file preferably records local client support activity. The local client support activity file is further operable to be uploaded when the client contacts a networked support center using the local computer. The system may also be used to evaluate the effectiveness of local support utilities and support center utilities.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.