System for coordinating communication between a terminal requesting connection with another terminal while both terminals accessing one of a plurality of servers under the management of a dispatcher
US6567848B1 · kind B1 · utility
68Cited by
11References
7Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 12, 1999 |
| Grant date | May 20, 2003 |
| Priority date | — |
| Expiry date | Oct 12, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/1027
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An information terminal connected to one of a plurality of servers which are allocated by a dispatcher is connected to another information terminal via its allocated server. When a Web Browser 111 is connected to a Web Server 143 via a Dispatcher 120, a content including a button for requesting the agent side for connection is displayed in the web screen. When the customer clicks this button, a customer ID and an IP address of the server 142 are stored in a table 155. After a CTI Server allocated an agent, an Agent proxy 173 obtains an IP address corresponding to the customer to be connected and accesses to the server 142.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.