Method of distributing telephone calls to ordered agents
US6570980B1 · kind B1 · utility
193Cited by
4References
12Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Aug 8, 2000 |
| Grant date | May 27, 2003 |
| Priority date | — |
| Expiry date | Aug 3, 2021 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/523
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method of distributing telephone calls to provide users of extensions and/or terminals of a telecommunications network with access to a service provided by an agent includes the steps of determining agent profiles, determining a call profile, comparing the call profile to the agent profiles to constitute an ordered list of agents qualified to process a call, and distributing a call to agents from the list of agents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.