Automatic call distribution system agent log-on with pseudo-port
US6574332B1 · kind B1 · utility
2Cited by
8References
34Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 24, 2000 |
| Grant date | Jun 3, 2003 |
| Priority date | — |
| Expiry date | Jan 24, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6018
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Method and apparatus for accomplishing an agent log-on to an automatic call distribution system, which requires a telephone identifier corresponding with an agent, without making a circuit switched telephone connection or using a circuit switched voice port. A pseudo-port is used to emulate the circuit switched voice port, permitting completion of the log-on, and permitting execution of “call” handling functions with respect to the agent for “calls” not requiring a circuit switched telephone connection.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.