System and method for monitoring support activity
US6574615B1 · kind B1 · utility
5Cited by
140References
17Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Oct 6, 1999 |
| Grant date | Jun 3, 2003 |
| Priority date | — |
| Expiry date | Oct 6, 2019 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99945
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present invention discloses a computer system for measuring and monitoring local client support activity associated with servicing and supporting a computer by a client. The system includes a local client support activity file in the local computer, the local client support activity file records local client support activity. The local client support activity file is further operable to be uploaded when the client contacts a support center using the local computer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.