Automatic call distribution system contact routing with media-port
US6590971B1 · kind B1 · utility
1Cited by
10References
28Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 1, 2000 |
| Grant date | Jul 8, 2003 |
| Priority date | — |
| Expiry date | Mar 1, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/523
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Method and apparatus for routing a non-circuit switched contact to an agent in a circuit switched telephony-based automatic call distribution (ACD) system, without using a voice port for the external contact. A media-port is used to emulate the voice port, permitting the routing of the non-circuit switched contact through the telephony-based ACD system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.