Interactive information transaction processing system on IP telephony platform
US6594269B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Sep 29, 1998 |
| Grant date | Jul 15, 2003 |
| Priority date | — |
| Expiry date | Sep 29, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/125
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method to enable a wide user community to be universally networked in voice communication. Server/IVR 100 receives voice communications from users employing a variety of device types, primarily computers and telephones. These voice communications may be in either asynchronous format, incoming from data grade networks such as the Internet 140, or synchronous format, incoming from standard telephony networks such as SPN 109. Server/IVR 100 functionality seamlessly integrates these voice communications and provides point-to-point, conferenced or broadcast connections of multiple users regardless of user device or asynchronous/synchronous connection format. Server/IVR 100 may also selectively call up automated speech resources (“robots”) to be placed in voice communication with users.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.