Automated access by mobile device to automated telephone information services
US6594484B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 17, 1998 |
| Grant date | Jul 15, 2003 |
| Priority date | — |
| Expiry date | Dec 17, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/18
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system for automated navigation through voice menu information systems for mobile devices are disclosed. Navigation of the voice menu information systems is accomplished using a stored script (i.e., a time ordered log of the input associated with a previous interaction). A user wishing to store such a script, prior to an interaction with a voice menu system, would select this option from a menu displayed on the display screen of the wireless client device. The user is prompted to provide a label for the script. The labeled script is then created and stored by monitoring the input characters and timings thereof. After a new script has been stored, the information used to generate menu displays pertaining to available scripts for the wireless client device is updated to reflect the addition of the new script. Thereafter, for future interactions with the voice menu information system, the user need only select the appropriate script label when displayed by interacting with the wireless client device. Once a script has been launched, the script causes automated dial-in to the voice menu information system and interaction therewith in an automated fashion by way of the scri…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.