Methods for dynamically predicting workflow completion times and workflow escalations
US6601035B1 · kind B1 · utility
39Cited by
4References
28Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jul 10, 1997 |
| Grant date | Jul 29, 2003 |
| Priority date | — |
| Expiry date | Jul 10, 2017 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/06375
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A work flow management system (WFMS) can execute one or more instances of a workflow process. The execution of each workflow process is comprised of the execution of component activities. More particularly, dynamically predicting deadlines of a workflow process, whether a workflow process will escalate and whether it is beneficial to preemptively escalate a workflow process.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.