Dynamically-switched supplemental information support system for a copier system
US6601159B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 4, 1997 |
| Grant date | Jul 29, 2003 |
| Priority date | — |
| Expiry date | Mar 4, 2020 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG03G15/50
- WIPO fieldOptics
- WIPO sectorInstruments
Abstract
An integrated information support system (IISS) uses a stand-alone, large capacity memory device, such as a CD ROM, to enhance the user interface of a copier system. The IISS, providing system users with access to vast quantities of graphical, textual, video and audio information, is a separately controlled system which may be integrated with the normal control functions of the copier system. Information is retrieved from the memory device and presented to a system user either spontaneously, on-demand, or in response to specific system conditions such as faults. In a preferred embodiment, an expert coach controls the presentation of information and is capable of monitoring user actions to, for example, ensure a suggested course of action is actually being followed. The IISS may advantageously share existing user interface facilities, such as the copier system's video monitor and button matrix. By providing users with access to a vast store of sophisticated reference, training and maintenance data, the integrated information support system can greatly reduce the need for formal user training and ongoing customer support of complex copier systems.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.