Providing collaborative installation management in a network-based supply chain environment
US6606744B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Nov 22, 1999 |
| Grant date | Aug 12, 2003 |
| Priority date | — |
| Expiry date | Nov 22, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5191
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.