System and method for providing unified communication services support
US6625258B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 27, 1999 |
| Grant date | Sep 23, 2003 |
| Priority date | — |
| Expiry date | Dec 27, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/006
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A virtual assistant system (VAS) (102) supports call services (104), message services (106) and profile services (108) and interfaces to both a telephone network (114) and to a data network (116). The telephone network (114) may be the PSTN and/or another telephone network. The data network (116) may be the Internet, an Intranet or another data network in which communications are packet based. The call services (104) include call receipt services, call initiation services, conference calling services and other types of services in which calls are initiated, routed and/or completed and that are typically provided by a telephone company. The message services (106) include voice mail, email, Faxes, video mail, and other types of messages that include one or more types of media, e.g., audio or visual. The profile services (108) uniquely identify each subscriber and provide contact information for the subscriber. [All communications (email, voice mail, Fax, etc.) for the subscriber are received via a single telephone number. For example, the subscriber has account 8001234567 for calls, voice mail, Fax, IP calls, etc. and [email protected] for email. Based upon the content of the reach…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.