Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to a resource manager
US6631247B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 29, 1999 |
| Grant date | Oct 7, 2003 |
| Priority date | — |
| Expiry date | Mar 11, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/75
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method, system, and program product for communicating with machines connected to a network. Information sent to or from the machines is transmitted using electronic mail or a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if urgent service is needed by the device. For routine information, the service center may manage all the resources on an intranet and may send predetermined types of information to the resource administrator using e-mail.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.