Customer service operation using wav files
US6640210B1 · kind B1 · utility
3Cited by
14References
32Claims
0Family size
Inventors
Key dates
| Filing date | Jun 19, 2000 |
| Grant date | Oct 28, 2003 |
| Priority date | — |
| Expiry date | Jan 11, 2021 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/26
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A customer service center includes a server connected to a computer network. The server contains a speech recognition system. An operator station is capable of connecting to the server. A microphone is connected to the operator station. A codec is connected to the microphone and the operator station.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.