Service system for air conditioner and server system for monitoring center
US6643611B1 · kind B1 · utility
Inventors
Key dates
| Filing date | Nov 20, 2000 |
| Grant date | Nov 4, 2003 |
| Priority date | — |
| Expiry date | Apr 28, 2021 |
Classification
- Technology area (CPC F)Mechanical Engineering; Lighting; Heating
- CPC primaryF24F11/58
- WIPO fieldThermal processes and apparatus
- WIPO sectorMechanical engineering
Abstract
A service system for air conditioners is provided which offers a total solution to a wide range of fields, from the customer relationship management covering individual users, building owners and administrators and building management companies to the maintenance and management, manufacture, design, and development on the part of the manufacturer. The service system includes the monitoring center 1 which has the customer database 207, the operation information database 206 for storing operation information of the air conditioners 101 for each customer, and the device information database 203 having device information on the air conditioners 101 related with each customer of the customer database 207. When it decides that there is anomaly in the operation information, the monitoring center 1 sends to the cellular phone 406 over the Internet 306 the information representing the content of the anomaly and the customer information and device information associated with the operation information which was judged abnormal.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.