Method and system for automatically verbally responding to user inquiries about information
US6647363B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Oct 7, 1999 |
| Grant date | Nov 11, 2003 |
| Priority date | — |
| Expiry date | Oct 7, 2019 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/22
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system is presented for automatically responding to a user inquiry comprising a dialog manager and a presentation manager. The dialog manager executes a machine-controlled human/machine dialog to determine a set of query items, and in response thereto, retrieves information items from memory. The presentation manager determines the inquiring user's intentions motivating and associated with the query, and in response thereto selects a preferred manner of presenting the retrieved information items, or presentation scenario. In so doing, at least one natural language phrase is generated to match the selected presentation scenario, and a speech generator verbally presents the generated phrasing to the inquiring user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.