System and method for providing access to a unified message store logically storing computer telephony messages
US6661877B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 3, 2001 |
| Grant date | Dec 9, 2003 |
| Priority date | — |
| Expiry date | Jul 3, 2021 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S379/908
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A system and method for providing access to a unified message store logically storing computer telephony messages is disclosed. A multiplicity of heterogeneous storage objects corresponding to computer telephony messages are stored in a unified message store. An application software layer exchanging the heterogeneous storage objects with a computer telephony server is exported. The computer telephony server is interfaced via a container subsystem defining encapsulated methods including organization strategy methods and storage strategy methods. A unified inbox generating an indicator for at least one of the computer telephony messages is provided. The unified inbox exports user controls for accessing the corresponding heterogeneous storage objects stored in the unified message store.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.