Automated diagnostic metric loop
US6662171B1 · kind B1 · utility
8Cited by
4References
12Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Oct 30, 2000 |
| Grant date | Dec 9, 2003 |
| Priority date | — |
| Expiry date | Jul 1, 2022 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99953
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer system that collects diagnostic information from diagnostic software as well as knowledgepath information about the path a user uses in searching a knowledgebase and provides this information electronically to a call center where the information is stored in a database along with a textual description of the problem. Correlation software analyzes data from multiple incidents to correlate the multiple incidents into common problem definitions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.