Systems and methods for intelligent third-party redirection of an incoming call via a display-based communication center

US6668049B1 · kind B1 · utility

Assignee

• BELLSOUTH INTELLECTUAL PROPERTY CORPORATION · US

Inventors

• Robert Koch · Sidney Place, US
• Scott C. Holt · Smyrna, US

Key dates

• Filing date: Dec 19, 2001
• Grant date: Dec 23, 2003
• Expiry date: Dec 31, 2021

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M3/4211
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

Systems and methods allowing a third-party to redirect a telephone call according to an intended call recipient's preferences are disclosed. Calls received at a switch for a subscriber are suspended while a query is sent via AIN or other data networks to a communications center device associated with the called party number. If the call is intended for another user of the subscriber's telephone, a third party, the actual recipient of the call notification may redirect the call to the intended user without directly interfacing with the calling party. The user may select one or more options provided to route the call according to predefined profile information provided by the intended call recipient.