Multimedia call handling
US6671263B1 · kind B1 · utility
36Cited by
7References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 25, 1998 |
| Grant date | Dec 30, 2003 |
| Priority date | — |
| Expiry date | Aug 25, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A multimedia telecommunications call centre receives incoming calls via a gateway, which transmits the call request to a multipoint controller. The multipoint controller controls call routing to a desired terminal on a network, with the physical call datastream being carried directly across the network without mediation by the multipoint controller, thereby obviating bottlenecks at the controller and providing scalability.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.