Methods and systems for reporting and resolving support incidents
US6687749B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 30, 2000 |
| Grant date | Feb 3, 2004 |
| Priority date | — |
| Expiry date | May 15, 2022 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99954
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present invention manages information about support incidents on a computer. The invention gathers information about a support incident, associates the support incident with a support channel, and collects current and historical information from the computer. Implementations of the invention may also package and send the gathered and collected information to a support vendor. The invention comprises methods of performing these tasks, systems that perform them, computer-readable media that contain computer-executable instructions that when executed perform the methods or provide the systems, and data structures stored on computer-readable media having fields that represent software objects useful in performing the methods or providing the systems.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.