Fault tolerant telephony control
US6690789B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 31, 2000 |
| Grant date | Feb 10, 2004 |
| Priority date | — |
| Expiry date | Jan 1, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2061
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
In accordance with the present invention, a telephony control fault tolerance technique is provided. In one embodiment of the technique of the present invention, a computer-telephony agent (CTI) workstation is provided with a primary telephony control communication path between primary telephony control mechanism external to the workstation and a telephony application interface (TAPI) process, for use in controlling a telephony device in the workstation, internal to the workstation. In the event of failure of the primary path, a secondary telephony control communication path may be established between the TAPI process and a secondary telephony control mechanism that may be comprised in the workstation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.