Coordination of video sessions when calling an auto-attendant system
US6693662B1 · kind B1 · utility
7Cited by
5References
19Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 28, 2002 |
| Grant date | Feb 17, 2004 |
| Priority date | — |
| Expiry date | Feb 18, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N7/147
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
Computerized video telephony enhances the interaction between a calling party and a called user wherein the called user is an enterprise employing a computerized, automated telephone response system together with a pool of live human operators or agents. The present invention coordinates the handling of the network data call(s) so that video image content may be provided to the calling user while connected to the automated system and then after the telephone call is transferred to the live operator.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.