Method of processing return to sender mailpieces using voice recognition
US6696656B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 28, 2001 |
| Grant date | Feb 24, 2004 |
| Priority date | — |
| Expiry date | Dec 6, 2021 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S209/90
- WIPO fieldChemical engineering
- WIPO sectorChemistry
Abstract
An embodiment of the present invention comprises a mailpiece sorting apparatus including a voice recognition system performing a method of processing “return to sender” mailpieces using voice recognition. The operator obtains a “return to sender” mailpiece and determines a sender address segment for identification. The sender address segment is spoken by the operator to the recognition system. The voice recognition software interprets the information and communicates it to recipient matching software. The software narrows the potential sender matches in the mailpiece sorting apparatus addressee database. If a match is made, the operator is prompted to place the mailpiece onto mailpiece sorting apparatus which sends the mailpiece to the proper sort bin based on the identification performed by the matching software. The present invention may also calculate statistical information regarding reject mailpieces and chargeback information for the cost of sorting the “return to sender” mailpiece.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.