Identifier-triggered personalized customer relations management service
US6700965B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 3, 2002 |
| Grant date | Mar 2, 2004 |
| Priority date | — |
| Expiry date | Jun 24, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2242/22
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and a system for utilizing an interactive identity for an automated transaction are disclosed. User identification information is received. A pre-selected identity that is associated with the user identification information is retrieved. The pre-selected identity is utilized for interaction with a user for an automated transaction. The pre-selected identities can be stored in a database indexed by user identification information. In an exemplary embodiment of the present invention, selectable options for identities are provided to the user and the selected options form the basis for determination of a pre-selected identity for the user. The pre-selected identity can be one of an audio-based, a video-based, and a multimedia-based identity.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.