Customer self service system for resource search and selection
US6701311B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 7, 2001 |
| Grant date | Mar 2, 2004 |
| Priority date | — |
| Expiry date | Jan 24, 2022 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY10S707/99952
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A customer self service system and method for performing resource search and selection. The method includes steps of providing an interface enabling entry of a query for a resource and specification of one or more user context elements, each element representing a context associated with the current user state and having context attributes and attribute values associated therewith; enabling user specification of relevant resource selection criteria for enabling expression of relevance of resource results in terms of user context; searching a resource database and generating a resource response set having resources that best match a user's query, user context attributes and user defined relevant resource selection criteria; presenting said resource response set to the user in a manner whereby a relevance of each of the resources being expressed in terms of user context in a manner optimized to facilitate resource selection; and, enabling continued user selection and modification of context attribute values to enable increased specificity and accuracy of a user's query to thereby result in improved selection logic and attainment of resource response sets best fitted to the query. Mor…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.