Method and apparatus for processing quality of service measurement data to assess a degree of compliance of internet services with service level agreements
US6701342B1 · kind B1 · utility
152Cited by
7References
32Claims
0Family size
Assignee
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Key dates
| Filing date | Jan 20, 2000 |
| Grant date | Mar 2, 2004 |
| Priority date | — |
| Expiry date | Jan 20, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5067
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for evaluating Service Level Agreements (SLAs) that describe the level of services that are to be provided to customers by Internet Service Providers (ISPs) or Enterprise Service Providers (ESPs). The method and apparatus are utilized to measure the quality of service being provided to customers and to determine whether or not the quality of service is in compliance with an SLA that characterizes the level of service to be provided to customers. Such services include, for example, electronic mail (e-mail), Voice-Over-IP (Voice Over Internet protocol), networking services and web hosting.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.