Predictive distribution of calls between inquiry centers
US6711255B2 · kind B2 · utility
13Cited by
7References
11Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 21, 2001 |
| Grant date | Mar 23, 2004 |
| Priority date | — |
| Expiry date | Sep 18, 2022 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5237
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The distribution of calls to directory inquiry centers is concentrated in a server which reduces the traffic between the centers. For a given center, the server cyclically determines a forecast waiting time of the calls as a function of an average waiting time per call which it estimates for the given center, and compares the forecast waiting time with two thresholds so as to decide to route the calls to the given center or to another, less heavily loaded, inquiry center, and with two other thresholds so that the given center accepts calls from other, more heavily loaded centers, or refuses them if it is itself saturated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.