Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users
US6714971B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 28, 2003 |
| Grant date | Mar 30, 2004 |
| Priority date | — |
| Expiry date | Apr 28, 2023 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N2201/3202
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if an urgent need of the end user is indicated, so that a communication may be sent either directly to the end user or to a device driver so that the device driver may communicate the message to the end user. For example, an end user may have exceeded a…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.