Multimedia call center
US6728236B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 26, 1998 |
| Grant date | Apr 27, 2004 |
| Priority date | — |
| Expiry date | Feb 26, 2018 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/12
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A Multimedia Telecommunications Call Center provides integrated video, audio, data and telephony functionality, together with connectivity to the Internet, ISCN, PSTN, and other wide-area networks. The Call Center includes a Local Area Network having a Gateway and a Gatekeeper. Incoming multimedia calls are received by the Gateway and are permitted onto the network under control of the Gateway and are permitted onto the network under control of the Gatekeeper. Communications between the Gateway and the Gatekeeper preferably take place across the network and comply with the ITU H.323 standard protocol. Communications between the Gatekeeper and the Call Manager preferably take place across the network and comply with the European Computer Manufacturers Association CSTA standard protocol.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.