Call distribution
US6748063B1 · kind B1 · utility
6Cited by
8References
12Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 31, 2000 |
| Grant date | Jun 8, 2004 |
| Priority date | — |
| Expiry date | Aug 31, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2207/12
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A call distribution system, suitable for use in a network supporting a telemarketing call center, maintains call counts at a global data server and at a number of transaction servers which are connected in common to the global data server. A choice is made of either the global count or the local count to be used in addressing a distribution map which determines the destination for a particular call. The distribution map may be a minimum error map which minimizes the deviation from a planned distribution ratio wherever a call sequence is terminated.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.