Enhanced subscriber line call monitoring
US6754311B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 11, 2000 |
| Grant date | Jun 22, 2004 |
| Priority date | — |
| Expiry date | May 11, 2020 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04Q2213/13166
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Enhanced subscriber line monitoring is provided for telephone calls in a telecommunications network. A telecommunications switch (102) is coupled to adjunct processor (104). Subscriber lines (110) terminated by the telecommunications switch are selectively monitored. Call identifying information and call content received by the telecommunications switch is forwarded to the adjunct processor for storage and analysis. The analysis includes determining the class of call content, e.g., voice or data. Call content is used to determine quality associated with a call. The call analysis is used for network management, new service development, long term usage forecasting, service differentiation for billing and targeted marketing opportunities.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.